An elaboration on additional matters not explicitly covered in the CV:

• Windows 2000/3 Servers and Applications

Response: The network in the Creation Corporation Studio consists of  nine machines: one is a Windows 2000 Server, one is a Windows 2003 Server. Other machines are Novel, three Windows XP machines, two Windows 98/Pentium II machines and one Windows 95/DX266 Machine. Don Neal has installed, configured and managed these from their introductions to the Studio. He is competent with the Windows 2000/3 Server applications.

• Computer Hardware technologies, integrations (with a drive to learn and experience emerging technologies)

Response: Don Neal has been working with the hardware technologies since 1981. Built first computer from scratch in 1981 (a Z80 machine running CP/M). Do has extensive past and some current experience in upgrading and repairing machines. He has extensive current experience with integrating the new technologies.

• Server and infrastructure systems design, implementation, documentation and support (with ability to work with the best product vendors to provide best solutions to clients in varied verticals)

Response: Don has been putting together networks for clients since 2000, has provided continuing support of course to Creation Corporation Pty Limited's growing network since 1994 and has provided support (software and hardware) to numerous clients over the last fifteen years.

• RDP/Terminal Service/thin client technologies

Response: Don uses and supports the Famatech Remote Administrator application (for example he uses RDP to support the Vineyard Motel at Cowra - using d2go dynamic ip resolution). He also has some experience with Microsoft's Remote Desktop software.

• MS Exchange 2000/3

Response: Don has not had explicit experience with MS Exchange. He is however a definitive expert with Outlook and Outlook Express (and programmatic interfaces to these) and manages the  Wingate Mail Server installed at the Creation Corporation Studio.

• Security, Firewalls and VPN; especially Symantec appliances and software

Response: Don has extensive experience with implementation of security software. He is familiar with Windows Firewall, Norton, McAfee, Tiny, eTrust and others. He has a full  implementation of  the Wingate Firewall (with VPN) on the Creation Corporation network, and has used Wingate since 1997. Don has some experience with Symantec. He has some experience with setting up VPN connections for clients.

• Wireless Technologies

Response: Don is familiar with these at a conceptual level, and has installed a wireless network for a client in Bathurst. He is considerably well  read on the security issues involved (eg. recent security conference in Queensland).

• Document Centres, Printers, Routing and Switching

Response: Though Don has not explicitly used "document centres", he has been configuring and installing printers, routers and switching for some years. He explicitly has these in the Creation Corporation Studio. He is familiar with port forwarding technology (methodology and software).

• Internetworking

Response: Don is currently working with a client in Bathurst and one in Tumbi Umbi  to set up a single "internetwork". This is a current project as of September 2005.

• VOIP technologies and implementations

Response: Don has set up a camera and sound stream for a client in August 2005. He has not implemented a VOIP system yet at the studio.

• Policy development and implementation

Response: Don has been heavily involved in policy development and implementation in the 1980s. He certainly still has these skills.

• Disaster recovery, risk management and planning

Response: Don is experienced with disaster recovery, risk management and associated planning and has set up systems for clients in the past to address these issues.  Currently Creation Corporation does not offer the service officially, though it has done so in the past (see http://www.creationcorporation.com.au/rbscc.htm).

• Accurate and detailed documentation of work performed. Accurate project estimation

Response: Work logs, documentation and accurate project estimation for clients have been important and consistent features of the work done for many Commonwealth Government and other clients since 1998 (see http://www.creationcorporation.com.au/donneal3.htm).

• Skills in web based infrastructure and applications, with ISP experience

Response: Don Neal has been designing web sites since 1997. He is experienced at "delegation" and "redelegation" of domains. He has extensive experience dealing with and even assisting ISPs and ISP Webmasters. See http://www.creationcorporation.com.au/news.htm for the prototype webs designed for clients.

	SwaineAdeney/	Now at http://www.swaineadeney.com.au    (since 11 July 2001)
	GenderDiscussion/	A prototype for Canberra University.  They have moved well beyond this now consequent of my advice, input and further development at the University.
	WriteMatrix/	For a client who has yet to define what additional content is required
	AMCORD/	A courtesy hosting for Commonwealth Government while they decide what they wish to do with content.
	Clients/	Password protected. A subweb for making select content available to clients.
	ultimateimage\	See also http://www.ultimateimage.com.au
	vineyardmotel\	See also http://www.vineyardmotel.com.au (since 6 September 2005).

• C++ and .NET

Response: Don was  using Aztec C extensively throughout the 80s and 90s and did some work with Borland's C++ in the mid 90s. He did some work with .NET when it was first released. He has  many other skills besides his major focus on Access over the last decade. He believes he can get up to speed very quickly with C++ and .NET.

• Knowledge and experience in web publishing and use of related standards

Response: Don Neal has been designing web sites since 1997. He is experienced at "delegation" and "redelegation" of domains. He has extensive experience dealing with and even assisting ISPs and ISP Webmasters.

Don has excellent knowledge and experience of HTML (Frontpage 1 through 2003) and some experience designing Active Server Pages (Visual Interdev 1 and 6.0) since 1997. He has commercial experience in three web site projects for the DAO Defence, and for a number of other clients. He also has developed and used Javascript and VBScript and worked with and developed web site pages involving database driven (and other dynamically generated) sites. He is also experienced in converting VBScript to JavaScript. He maintains the Creation Corporation sites (2), and the web sites for a number of clients. He also utilises Corel, Photoshop and Adobe Acrobat PDF among other tools.

Don was contracted in November and December 1999 as a team leader in the ATO ePublishing Conversion Team to assist and facilitate the ultimate automation of ePublishing for the Commonwealth Department of Taxation. This role involved research, liaison and communication to facilitate the creation of Panagon Templates, and the transit (or conversion) of  existing HTML BSL web pages to ATOAssist through the Panagon Transit Engine, in order to bring the Business Service Lines (BSLs) in ATO online.

• Understanding of information management principles and practices as applied in the context of the web environment

Response: Don Neal has studied and implemented information management principles and practices to the extent that this has been possible in his interactions and development work with and for clients. He is familiar with the work of Michael H. Zach ("Sloan Management Review", Volume 4, Summer, 1999, pp. 45-58), and with the extensive postings by Microsoft on "Threat Modeling Web Applications". He had the opportunity to apply some of this type of knowledge with the ATO in November and December 1999. Where applicable he has been applying the principles with his immediate clients (www.swaineadeney.com.au, www.vineyardmotel.com.au, and www.ultimateimage.com.au) in the negotiation for and implementations/revisions of their web sites. To some extent he applied the principles in the CDROM-WEBSITE emulations he designed for the Department of Defence's NINOX requests for tenders (three projects), which were distributed worldwide.

• Experience in client liaison and demonstrated understanding of quality assurance practices and their application in web service management

Response: Client liaison was fundamental in the ATO role in 1999. Liaison functions have been performed in numerous previous roles of Don Neal's career: liaison between the Computer Education State Committee, the NSW Computer Education Unit and the committee of the NSWTF; liaison between parents and local parent bodies and teaching staffs; liaison between branches of the NSWTF; liaison between executive and staff (see http://ourworld.compuserve.com/homepages/creationcorporation/CDNEAL89.doc). There has been significant liaison aspects to many of the contracts Don has undertaken working with Commonwealth Government Departments since 1993.

Don Neal has demonstrated understanding of quality assurance practices and their application in web service management and software development in general over the last thirteen years.

In addition to this specific role with the ATO Don Neal has had significant experience across a considerable number of Commonwealth Government Departments in designing, developing and implementing information management solutions. A significant example is the Commonwealth Fraud Database Systems for the AFP along with related work for Veterans Affairs, DFAT, and ATSIC.

• Several years’ experience in applications system development in the Microsoft environment including the following:

· Highly developed VB 6.0 skills,
· Database analysis and design in the SQL Server 2000 environment,
· Microsoft Access 2000,
· Multi-user online transaction processing systems,
· Database conversion, tuning and performance testing,
· Internet application development (HTML, ASP, VB Scripts),
· Development of technical documentation.

Response: Don has competent VB6 skills and has created a number of VB6 applications and converted Microsoft Access applications to VB6 Frontends/Applications, with variously MsAccess backends and SQL Server Backends. 

His database analysis and design experience in the SQL Server environment is from 2001. Don has been working with SQL Server 7 and 2000 and in conjunction with VB6 and MsAccess 2000 since January 2001. He has migrated a number of Ms Applications (Access and VB) to use SQL Server backends.

Most of the contracts fulfilled (1993 through 2005) were principally for database design and development through to implementation using MsAccess and Visual Basic for Applications in its various incarnations. Most of these projects were for multiuser network environments. Don is expert in all versions of Microsoft Access through to MsAccess 2003.

Don has explicitly addressed many of the multi-user online transaction processing systems issues in setting up and implementing applications for clients, including optimisation for managing changing data, simultaneous multiuser access, concurrency and atomicity. He has designed systems to ensure that the concurrency controls in the database systems he has designed guarantee that two users cannot change the same data, or that one user cannot change a piece of data before another user is done with it. He has also ensured transactions complete successfully as a group. His transaction processing system databases have been designed to promote "Good Data Placement" , short transactions to minimize long-term locks and improve concurrency, timing of online backups, high normalization of the databases, little or no historical or aggregated data, careful use of indexes, optimum hardware configuration to handle the large numbers of concurrent users and quick response times required by an OLTP system. In addition he has addressed issue related to these having to do with routers, port forwarding, application version control, VPN, remote connections, backups, and archives among others, where they impact upon OLTP design and operating conditions.

A considerable number of projects were for database conversion of various sorts, and fine tuning and performance testing.

Don has been designing internet web sites since 1997. These have employed HTML, JavaScripts and VBScripts. He has done some work utilising ASP. Most work has been done using Microsoft Front Page.

Don Neal has been creating system documentation for projects and applications since 1993.

• Personal Qualities:

· A professional and enthusiastic approach to work,
· Ability to work cooperatively in a team environment and to transfer skills/knowledge to less experienced team members,
· Capacity to meet deadlines and to work under pressure, whilst managing client expectations and priorities,
· Proven capability to handle changing priorities and deliver quality work.

Response: Don Neal always exhibits a professional and enthusiastic approach to all is work. His ability to work cooperatively in a team environment and to transfer skills/knowledge to less experienced team members has been apparent in all his assignments.

Don has superior technical problem solving skills, as can be illustrated in his solution to the HIC - Medibank project's need to access HIC Mainframe data (where there were no Mainframe Officers available). His solution was to reverse engineer existing and ongoing outputs from the Mainframe for reporting purposes and to thereby reconstruct the data (Medicare) into a separate dynamic and daily updateable database.

Don's ability to work under pressure and meet deadlines, both independently and within creative, scientific team environments was testified to by Mr Hall: Chief, Information Services Branch of the NSW Department of School Education, in his Assessment Report, stating: "In his daily work Mr Neal sets, by negotiation if appropriate, and keeps time and task targets - a most necessary quality in project team work”.

• Effective oral and written communication skills including:

· The ability to communicate with a diverse client base in a clear and concise manner,
· Strong interpersonal and presentation skills with the ability to maintain a working relationship with clients.

Response: Don has demonstrated high level communication (sophisticated oral and written) and interpersonal skills (patience, integrity, respect for others and their work), from roles involving the development of briefing papers on Computer Education for Senior NSW Department of Education Officials (pre 1989) through to creating reports, briefing papers, User Guides, and System Documentation for projects undertaken for the Commonwealth Government since 1989.

He has demonstrated the ability to communicate with a diverse client base in a clear and concise manner in working with colleagues, administrative officers, clerks, technical officers, directors (e.g. Department of Health and Ageing) and department heads (e.g. Department of Finance and Administration). He has also worked proactively with customer business areas (e.g. the Business Units in the ATO) and has long standing associations with 3rd party vendors. He has experience in ensuring a smooth transition of technical knowledge to Stake Holders and to other Team Members.

Don Neal has been running his own business since 1989 and Creation Corporation Pty Limited since April 1994. He has demonstrated high level relationship management skills during these years and also in the decade of the 80s when he was a member of School Executives (supervising and guiding fellow teachers) , Assistant Principal and Chairperson of various NSW Teachers' Federation Committees. His relationship management skills have also been brought to bare in many of the contracts he has fulfilled for the Commonwealth and other Clients.

He has a "SECRET" clearance with the Commonwealth Department of Finance and Administration.

• Ability to efficiently coordinate activities in a team environment demonstrating organisational skills, an ability to be responsive, effectively prioritise work and achieve timely, quality outcomes

Response: As iterated earlier, Don's ability to work under pressure and meet deadlines, both independently and within creative, scientific team environments was testified to by Mr Hall: Chief, Information Services Branch of the NSW Department of School Education, in his Assessment Report, stating: "In his daily work Mr Neal sets, by negotiation if appropriate, and keeps time and task targets - a most necessary quality in project team work".